Splashtop Remote Support

The better alternative to LogMeIn Central and LogMeIn Pro

Remotely support your clients’ computers and provide them with remote access

Sales – +1.408.861.1088 x125
Support – +1.408.610.1631

Unattended remote access and remote support solution for MSPs and IT

Best value solution, with prices that are easy and simple to understand

  • No forced upgrades or confusing pricing plans. Connect from any device, anywhere.
  • Pay by the number of unattended (endpoint) computers per year. That’s it!
  • All packages include unlimited technicians, concurrent sessions, and devices to remote from.

Guaranteed Savings

Move to Splashtop and save up to 80% compared to LogMeIn Central and other remote support software solutions!
LogMeIn Central comparison.

Need an alternative to GoToAssist or LogMeIn Rescue for on-demand/attended/quick support?
See Splashtop SOS.

 
  • Remote Support Basic

  • $199/year
    Package starts at 50 computers
    +unlimited technicians
  • $199/year for 50 computers
  • $249/year for 100 computers
  • $399/year for 250 computers
  • 500 – 5000 computers
    • $649/year for 500 computers
    • $899/year for 750 computers
    • $999/year for 1,000 computers
    • $1,499/year for 2,000 computers
    • $1,999/year for 3,000 computers
    • $2,499/year for 4,000 computers
    • $2,999/year for 5,000 computers
  • Over 5,000 computers? Contact us
  • Features include:
    • Unlimited technicians
    • Unlimited concurrent sessions
    • Fast remote access
    • Unattended support
    • Free secondary user accounts
    • Resell remote access
    • Logging
    • Computer and User grouping
    • Group permissions
    • User management
    • 256-bit AES encryption
    • Two-step verification
  • (all packages include unlimited technicians)

 
  • Remote Support Plus

  • $299/year
    Package starts at 25 computers
    +unlimited technicians
  • $299/year for 25 computers
  • $399/year for 50 computers
  • $549/year for 100 computers
  • $829/year for 250 computers
  • 500 – 5000 computers
    • $1,249/year for 500 computers
    • $1,699/year for 750 computers
    • $1,899/year for 1,000 computers
    • $2,899/year for 2,000 computers
    • $3,899/year for 3,000 computers
    • $4,899/year for 4,000 computers
    • $5,899/year for 5,000 computers
  • Over 5,000 computers? Contact us
  • Everything in Basic, PLUS:
    • File transfer
    • Remote print
    • Chat
    • Remote wake
    • Remote reboot
    • Audio
    • Multi monitor support, including multi-to-multi
    • Two technicians can remote into one machine
    • Attended support *
    • Access RDP Session
    • Priority technical support
  • (all packages include unlimited technicians)

New! Special Promotion
  • Remote Support Premium

  • $479/year
    Package starts at 25 computers
    +unlimited technicians
  • $479/year for 25 computers
  • $719/year for 50 computers
  • $959/year for 100 computers
  • $1,919/year for 250 computers
  • 500 – 4000 computers
    • $3,119/year for 500 computers
    • $4,079/year for 750 computers
    • $4,799/year for 1,000 computers
    • $7,199/year for 2,000 computers
    • $9,599/year for 3,000 computers
    • $11,999/year for 4,000 computers
  • Over 4,000 computers? Contact us
  • Everything in Plus, PLUS:
    • Configurable Alerts/Actions
    • Windows Updates
    • System Inventory
    • Event Logs
    • Remote Command
    • Antivirus Integration ** (Coming Soon)
    •  
    • All prices above reflect the special promotion. Buy now and your discount will be locked in for future renewals.
  • (all packages include unlimited technicians)

Frequently Asked Questions

+ What is a technician/user?
With Splashtop Remote Support, you can create as many user accounts as you want. Create a user account for each technician who will use Splashtop Remote Support to remote into others’ computers to provide support. You can also create user accounts to give your end users access to their own computers.
+ How does the Attended Support feature work?
Splashtop Remote Support is primarily an unattended support solution (access the computers any time, the user doesn’t have to be present). Remote Support Plus and Premium including one concurrent license for Attended Support, so you can provide quick support to users on a Windows or Mac computer that isn’t managed under your account. You can add attended support features for more concurrent technicians and for mobile devices by adding Splashtop SOS subscriptions to your account.
+ How many computers can I access at once?
From your computer, you can simultaneously access as many as you want, up to the number of computers assigned to your user account in the dashboard, and the capability of your computer to handle multiple windows.

From mobile devices or Chrome browser, you can access one computer at a time.

+ Can two people access a remote computer at the same time?
Yes, with Remote Support Plus or Premium editions.
+ How can I upgrade or add to an existing subscription?
In your my.splashtop.com web console, click your name in the upper right corner, and select Subscriptions.
+ Do you offer monthly subscriptions?
Our subscriptions are all billed yearly so we can offer the lowest prices.

Splashtop Remote Support delivers a robust set of features for MSPs, IT service providers and helpdesk professionals

High Performance
High Performance

Splashtop Remote Support uses the same high-performance engine that powers our award-winning consumer products used by millions. Enjoy HD quality and fast connections.

Any Device
Access from Any Device

Access all of your Windows workstations, Windows servers, and Macs from any Windows, Mac, iOS, or Android device, as well as from any Chrome browser or Chromebook.

Easy Deployment
Easy Deployment

Create your own deployment package and send your clients a link to install. Quickly mass deploy via msi or exe. It’s easy to migrate from LogMeIn, TeamViewer, and other remote solutions!

Robust Security
Robust Security

All remote sessions are protected by security features including TLS and 256-bit AES encryption, device authentication and two-step verification. Connections, file transfers, and management events are logged. Learn more about GDPR and HIPAA standards compliance.

User Management
User Management and Computer Grouping

Invite users and set their roles and access permissions. Allow access to specific computers. Organize your computers into groups to make finding and managing them much easier.

Resell Remote Access
Resell Remote Access

Create user accounts for end users to access their computers (that are managed under your account). You can create the accounts for free and have the users pay you for remote access.

Get these Advanced Features in Remote Support Plus and Premium

Multi-to-Multi Monitor

Multi-to-Multi Monitor
plus | premium
View multiple remote screens from multi-monitor systems at the same time, including multi-to-one and multi-to-multi. Even multi-monitor for Mac!
File Transfer

File Transfer
plus | premium
Select any files you want transferred between devices and do it quickly thanks to our fast and secure connections.
Chat

Chat
plus | premium
Chat with the user at the remote computer while in a session or outside a session.
Share My Desktop

Share My Desktop
plus | premium
Broadcast your Windows desktop in view-only mode via a simple web link that can be viewed in almost any web browser. No app download or plug-in required.
Remote Reboot

Remote Reboot
plus | premium
Reboot the remote computer from your Splashtop app or web console. Choose Normal or Safe Mode reboot.
Remote Wake

Remote Wake
plus | premium
Remotely wake up your computer. Target computer must support Wake-on-LAN and be connected via LAN cable. And another computer on the same network must be powered on.
Remote Print

Remote Print
plus | premium
Print files on a remote computer to a local printer. No need to transfer files, and no need to fax printed documents. Just select the file you need from your remote computer and print it on your local printer instantly.
Attended Support

Attended Support
plus | premium
Access an end user’s Windows and Mac computer with a simple 9-digit session code for on-demand support. * Includes one shared attended support license with 1 concurrent session.
Unattended Android Beta Access

Unattended Android Beta Access
plus | premium
Sign up for our beta test and provide unattended remote support to Android devices. Remote into any Android device including, but not limited to, smartphones, tablets, POS devices, kiosks, and set top boxes. Learn more.
Two users into one computer

Two users into one computer
plus | premium
Two members of a team can remotely access a computer at the same time.

Premium Exclusive – Monitoring and Management Features

Configurable Alerts

Configurable Alerts premium
Set up alerts to monitor computer status, software installation, memory usage, and more. Receive alerts via the Splashtop web console and/or by email.
Update Management

Update Management premium
Keeping Windows updated is essential for security and performance. Use the Windows Update management features to ensure that your computers are always up-to-date.
Remote Command

Remote Command premium
Send commands to a remote computer’s command prompt in the background. You can run command line or terminal commands. Available for Windows and Mac.
System Inventory

System Inventory premium
Use Check Inventory to take a snapshot of Windows or Mac system inventory information. You can compare snapshots or view a change log to identify changes.
View Event Logs

View Event Logs premium
Get quick access to Windows event logs by clicking the gear icon next to a computer in the web console. No need to remote into the computer to view and troubleshoot.
More Coming Soon

More Coming Soon premium
Upcoming feature plans include antivirus / anti-malware integration**, session recording, and availability of System Updates and View Event Logs for Mac.

**Integration will be available with a specific antivirus vendor. Antivirus service will require a separate subscription fee.

Remote Support Reviews

Get started with a free trial or buy now!

About Splashtop

Headquartered in San Jose, California and founded in 2006. Splashtop delivers the best-value remote access, remote support, and screen mirroring solutions. Splashtop remote access solutions are used by tens of thousands of businesses and more than 20 million users for more than 500 million sessions.

Why are our prices so low?

Splashtop is committed to providing the best value in remote computer access at prices up to 80% less than the competition. We do it with a hardworking team and our solutions cost less because we spend less on marketing and rely on our happy customers to help spread the word. Thanks for your support.

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